Before contacting Advansys for support, please check the following:
Are you using a supported version of GroupWise? Advansys can only support Formativ when used with GroupWise 5.5 or 6.x
If you are using Windows 95 or NT4, have you read about the conditions which must me met for reliable operation of Formativ on these platforms?
Do you have the Windows Script Host installed? Formativ requires that the Microsoft Windows Script Host (version 5.0 or greater) is correctly installed on your PC.
Do you have Microsoft Internet Explorer installed? Formativ requires that Microsoft Internet Explorer version 4.0 or higher is installed (Advansys recommends you use the latest version available)
Is your GroupWise client properly installed? You may need to re-install your client.
Is your GroupWise account free of errors? You may need to have your GroupWise administrator run a check on your account for possible errors.
If applicable, can you reproduce the problem on another machine?
Please be aware that Advansys cannot answer general programming questions. Please see the Formativ documentation for details of general programming resources.
Other information to check
Please review the following resources prior to contacting Advansys for technical support:
