ebx-formativ-framework

Formativ Support

Welcome to the Formativ software support page. Listed below are the Formativ resources available to help address your Formativ technical needs.  Advansys does not currently provide telephone support for this product and please follow the four steps below.

Step 1 – Check last minute documentation

The readme files contain any late breaking information about this product, including information that may solve your problem. To access this file, please check the Formativ product installation folder.

Step 2 – Check for product updates

A product update may exist that solves your problem. Please see below for the latest update information.

Step 3 – Consult the manuals

An answer may be found in the Advansys Formativ Help files which are installed with the product (please see the links listed under the GroupWise client’s Help menu).

Step 4 – Moderated support forums

Advansys provides support for Advansys Formativ via moderated forums. These web-based forums are moderated by Advansys technical staff and represent the primary source of support for Formativ.

Support Forums

Feel free to register and post your questions or search the existing forums to see if your question has been answered.

Visit Support Forum

Submit Support Request

If you have not found an answer in our Support Forums, please submit a support request.

Support Request Form
Product Updates
ebx-formativ-framework

Formativ Framework Support

Creator, Runtime, Express

Expand the section below to view product support history.

Framework Product Updates

Oct 29 2014

Formativ Framework 2.7.0.0 released.

Creator, Runtime and Express.

Status: New Version.

  • Major update for GroupWise 2014 support. Requires GroupWise Windows Client SP1 (14.0.1) or later.
  • Other minor enhancements.
  • Formativ Studio retired from the Formativ Framework product suite. Existing customers can download Formativ Studio 2.6.
  • Requires a new registration code.

Oct 16 2012

Formativ Framework 2.6.0.0 released.

Studio, Creator, Runtime and Express.

Status: New Version.

  • GroupWise 2012 support. Requires GroupWise Windows Client SP1 (12.0.1) or later.
  • For GroupWise 2012, Enterprise Proxy & Enterprise Calendar dates require Novell’s new GroupWise 2012 compatible Trusted Application DLL, which can be accessed here: download.

Dec 6 2010

Formativ Framework 2.5.0.0 released.

Studio, Creator, Runtime and Express.

Status: New Version.

  • GroupWise 8 support.
  • Windows Vista and Windows 7 support.
  • Other minor enhancements and bug fixes.

May 28 2008

Formativ Framework for .NET 1.0.1 released.

Note: The Formativ Framework for .NET 1.0 is not required for Formativ Runtime, Creator or Studio 2.0 operation. Certain Advansys solutions require it, such as the Message Saver Pack 2.0 and by default it will be installed automatically.

Includes minor enhancements, fixes and performance optimization. Details in the readme.rtf installed by the Formativ Framework for .NET.

May 28 2008

Formativ Framework for .NET 1.0 released.

Note: The Formativ Framework for .NET 1.0 is not required for Formativ Runtime, Creator or Studio 2.0 operation. Certain Advansys solutions require it, such as the Message Saver Pack 2.0 and by default it will be installed automatically.

If you develop custom solutions based on our Message Converter component within the Formativ Framework for .NET or use GWAVA Reveal with our Archive To Go product.

Dec 1 2005

Formativ Framework 2.0.1 released.

Studio, Creator, Runtime and Express.

Status: Free Maintenance Update.

  • GroupWise 7 support.
  • Added a new Formativ API.
  • Other minor enhancements and bug fixes.

Jan 20 2005

Formativ Framework 2.0.0.17 released.

Studio, Creator, Runtime and Express.

Status: Optional Enhancement.

  • Added Utilities.PostMessage, Utilities.SendMessage and Utilities.RegisterWindowMessage functions to the Formativ Language.

Jan 14 2005

Formativ Framework 2.0.0.16 released.

Studio, Creator, Runtime and Express.

Status: Maintenance Update.

  • Fixed eDirectory support for locales that do not support Daylight savings at all.
  • About box now supports info for Longhorn.
  • Fix for divide by zero error after installing Nokia PC Suite.
  • License and Manifest files will also load from the Formativ folder.
  • Fixed the circumstance where the Register button may not display in the Registration Utility.

Nov 4 2004

Formativ Framework 2.0.0.14 released.

Studio, Creator, Runtime and Express.

Status: Recommended Update.

  • Some clients experienced an access violation shutting down GroupWise after running one or more applets. This error was traced back to the installed script host debugger. This version resolves this issue by not instantiating any installed debugger.
  • Resolves a problem where some advanced GroupWise integrations may not be registered (i.e. message attachment browser context menus).

Sep 16 2004

Formativ Framework 2.0 released.

Studio, Creator, Runtime and Express.

Status: New Version.

  • Major update.

Jul 1 2003

Formativ Framework 1.6. released.

Status: New Version.

  • Initial release.

Sep 17 2002

Formativ Framework 1.5 released.

Status: New Version.

  • Initial release.

Oct 3 2001

Formativ Framework 1.0 released.

Status: New Version.

  • Initial release.

ebx-formativ-solutions

Formativ Solutions Support

Individual and Pack Solutions

Expand the section below to view product support history.

Formativ Solution Updates

Dec 19 2014

Formativ Solution Updates.

Dec 11 2014

Formativ Solution Update.

  • Personal Outlook Migration Pack 2.0.13
    • CMail.ProcessRecipients() method updated. One of our customers reported to us that when importing the Outlook sent messages folder, the To field is set to the fully qualified name, particularly for internal contacts. Updated code check ‘@’ character, if not exists and sent items folder then use Recipient.Name property. http://msdn.microsoft.com/en-us/library/office/aa211006%28v=office.11%29.aspx.
    • Added an end date for importing all items. Without an explicit end date defined when the Outlook calendar has recurring appointments with no end date, the Outlook API will keep creating appointments into the future (even 20/30 yrs from current date).
    • To prevent the Outlook security dialog becoming the foreground window, set the focus to the status dialog for every 300 messages processed.  Previously this was set to every 10 messages, which made it difficult to use the machine while the conversion is processing. This setting is defined by the IDS_SET_STATUS_FOCUS_MSG constant and can be configured by the user (requires applet to be edited).
    • Added the IDS_INCLUDE_RECURRENCE_APPT constant, which by default is set to TRUE. If set to FALSE then recurring appointments will not be imported into GroupWise.
    • Debug information updated. The applet will output debug information when the SHIFT key is held down while starting the applet.  After starting in debug mode, the applet’s window caption will include “(Debug mode)”. Initiate the conversion process. At completion the log file will include detailed information. The log file will be stored in:
      • Folder: C:\Users\USER-NAME\AppData\Local\Advansys\Formativ\1.0\Data\Personal-Outlook-Migration
      • File name: ADV_POM_2014-2-6-11-56-50.log (example)
    • Note: In debug mode, log file will be saved after every 10 items processed. You can change the setting by updating the IDS_DEBUG_LOG_SAVE_COUNTER constant.

Apr 2 2014

Updated Advansys Message Viewer to 2.0.4.

  • Included Advansys Message Viewer 2.0.3 update in Message Saver Pack installer.

Mar 14 2014

Updated Advansys Message Viewer to 2.0.3.

  • Minor UI color update.
  • Fixed temp file creation error when viewing HTML messages in a specific sequence.
  • Fixed help file not found error.

Oct 10 2012

Formativ Solution & Pack Updates.

  • For GroupWise 2012, Enterprise Proxy & Enterprise Calendar dates require Novell’s new GroupWise 2012 compatible Trusted Application DLL, which can be accessed here: [download].
  • Personal Outlook Migration Pack 2.0.9
    • Updated for GroupWise 2012 SP1 (12.0.1) compatibility [download].
  • Delete Attachments from Selected Message 1.7.2
    • Updated for GroupWise 2012 SP1 (12.0.1) compatibility [download].

Oct 28 2009

Formativ Solution Pack Updates.

Jul 1 2009

Formativ Solution & Pack Updates.

  • SmartFields Assistant 2.0.20
    • Improved retrieval of Address Book SmartFields.
    • Fixed eDirectory SmartFields empty list display.
  • Presentation Pack
    • Installer includes updated SmartFields Assistant.
  • Stationery 2.0.28
    • Installer includes updated SmartFields Assistant.
  • Multiple Signatures 2.0.19
    • Installer includes updated SmartFields Assistant.
  • Templates 2.0.9
    • Installer includes updated SmartFields Assistant.

Jun 20 2009

Formativ Email Classification 1.0 Released

May 4 2009

Formativ Solution & Pack Updates.

  • Personalized Emailer Pack 2.0.30
    • Recipient name (part of TO: field) now added to the Mime.822 file to address some cases where Web based email clients could not see the recipient name in the TO: field of a personalized email.
    • Now checks the message view when the user attempts to create the draft message. If the view is set to plain text, to enable the correct message creation process, the user is asked to switch the view to HTML.

Aug 27 2008

Formativ Solution & Pack Updates.

  • Formativ Message Saver Pack 2.0
    • Installer includes updated Advansys Message Viewer 2.0.2 (see below).
    • No change to Message Saver Applet.
  • Advansys Message Viewer 2.0.2
    • Fixed manipulation of message filenames which are UNC paths.

May 28 2008

Formativ Solution & Pack Updates.

  • Formativ Message Saver Pack 2.0
    • Minor fixes and performance optimization.
    • Installer includes updated Formativ Framework for .NET 1.0.1 and Advansys Message Viewer 2.0.1.
    • No change to Message Saver Applet.
  • Advansys Message Viewer 2.0.1
    • Added support for message filenames that contain URI escape sequences like “%2D”.
    • Added support for message filenames with any character encoding.
    • Prevents rare error “Range check error”.
    • Improved attachment extraction (independence from default character encoding).
    • HTML display and printing now supports all character encodings.

Dec 11 2007

Formativ Filing Assistant Update 1.0.46

  • Escape special XML characters (i.e. &, <, >, etc).
  • Analyze message subject with additional characters (i.e. (,),[,], etc).
  • Minimum keyword length value can be set to 2.

Nov 26 2007

Formativ Filing Assistant 1.0 Released

Nov 12 2007

Formativ Solution Pack Updates.

  • Formativ Message Saver Pack 2.0.6
    • Configured context menu integrations.
    • Fixed the Help and About link options in the summary dialog.

Aug 25 2007

Formativ Solution & Pack Updates.

  • Stationery Solution 2.0.26
    • Bug fixed: Failed to insert default Stationary if unable to locate the file.
    • Advanced tab page added to the Edit Stationery form to specify the charset to be used in the stationery. You can edit stationery and click the Advanced tab to specify the encoding (charset). The Default charset from regional settings button lets you obtain the default character set from the current Windows regional language settings.
    • You can specify ‘MIME Encoding’ in the GroupWise message (Send Options – MIME Encoding) or use the settings option within the Stationery solution (click the Settings… option from the Main form). MIME Encoding specified in the GroupWise message view will take precedence over the encoding specified in the stationery.
  • Presentation Pack
    • Stationery solution updated (Version 2.0.26).
  • Personalized Emailer Pack 2.0.28
    • Fixed Field Marker replacement bug.
    • Removed spacer.gif from the Mime.822 file.
    • Settings dialog added. Advanced tab page lets you to modify the encoding options. You can encode text/plain and text/html as base64 or use the default encoding specified in the Mime.822 file.
  • Classify Message (AU and generic) 1.0.8
    • IDS_CLASSIFY_PERSONAL_MESSAGE constant added for classification of personal/posted messages. (Value: true/false). You can use the Classify Message Management applet to specify the value.
    • On Send integration added to the Phone & Discussion/Note message.
    • For phone messages, the solution adds the subject classification marker to the phone number field.

May 13 2007

Formativ Solution & Pack Updates.

  • Calendar Dates Solution and Calendar Pack
    • Updated installers to include 2007/2008 holiday information for Australia, United Kingdom and United States.
  • Enterprise Calendar Dates 1.2.4
    • Added support for All Day Appointments for GroupWise 7 and later versions.
    • Added support for the Private message property (Note and Appointment). If a message is marked private then a proxy user cannot see the message.

Nov 16 2006

Formativ Solution Pack Updates.

  • Formativ Message Saver Pack 2.0 Installer
    • Updated Message Viewer to display the email address in the message list view when the Display Name is blank in the original GroupWise message.

Oct 20 2006

Formativ Solution Pack Updates.

  • Formativ Message Saver Pack 2.0 Installer
    • Installer now installs the Formativ Framework for .NET (used by Message Saver) for All Users rather than the current Windows user.

Aug 9 2006

Formativ Solution & Pack Updates.

  • Contacts Finder 2.0
    • Version 2.0.9 released.
    • Improved multilingual support.
    • Enhanced debug trace information.
  • Productivity Pack 2.0
    • Includes Version 2.0.9 of Contacts Finder (see above).

Aug 9 2006

Formativ Solution & Pack Updates.

  • Contacts Finder 2.0
    • Version 2.0.9 released.
    • Improved multilingual support.
    • Enhanced debug trace information.
  • Productivity Pack 2.0
    • Includes Version 2.0.9 of Contacts Finder (see above).

Jul 11 2006

Formativ Message Saver Pack 2.0 Released

Apr 5 2006

Formativ Solution & Pack Updates.

  • Enterprise Calendar Dates 1.2
    • Version 1.2.3 released.
    • Improved subsequent startup performance through the addition of GroupWise System Discovery caching.
    • Post Office exclusion option.
    • Improved External Entity access.
    • Will now process a distribution list contained within another distribution list.
  • Enterprise Proxy 1.2
    • Version 1.2.2 released.
    • Improved subsequent startup performance through the addition of GroupWise System Discovery caching.
    • Post Office exclusion option.
    • Improved External Entity access.
  • Formativ Message Saver Pack Update
    • Version 1.3.3 released.
    • Fixed creation of Viewer configuration file.
    • Added TAB to the set of illegal filename characters.

Nov 23 2005

Formativ Solution Pack Updates.

  • Personalized Emailer Pack 2.0
    • Version 2.0.25 of the Personalized Emailer solution.
    • New feature: Advanced Send Options. Optionally specify the date and time that personalized messages should be sent, the number of messages that should be sent in a batch and the number of minutes to wait between batches. These settings are used to send messages at a time when fewer users are on the system, thus reducing network load during peak times.
    • New feature: Delete Sent Items Option. When using delayed delivery, initiates a manual delete option for personalized messages in the Sent Items folder.
    • Bug Fix: It is no longer possible to press the ‘Next’ button on the database data source dialog until the specified SQL has been processed.
    • Bug Fix: Draft messages with large attachments no longer cause an error when used as personalized email master messages.
    • Other minor bug fixes.

Aug 2 2005

Formativ Enterprise Solution Updates.

  • Enterprise Calendar Dates 1.1
    • Version 1.1.0 released.
    • Simplified user interface design.
    • Multiple GroupWise systems support added.
    • Post Office level connection settings support added.
    • The master user may be specified by selecting a user in the tree view and clicking the ‘Set as Master’ option.
    • Automatic Trusted Application object management.
    • New user notification option.
    • The format of the Users File has changed. Entries in a users file must now conform to the following standard:
      <UserID>,<Post Office Name>,<Domain Name>
      i.e. JJONES,DEVPO,DEVDOMAIN.
    • Important Migration Information: The naming convention used to name shadow data has changed in this release. This change was bought about by the new object identification system introduced in this version. If you used an earlier version of Enterprise Calendar dates, your existing shadow data will be backed up and a new set created. This means the first synchronization will be much slower than normal, as shadow data using the new naming convention is created. This migration process takes place once only.

Aug 1 2005

Formativ Enterprise Solution Updates.

  • Enterprise Proxy 1.1
    • Version 1.1.1 released.
    • Some GroupWise systems contain objects that do not have associated object ID values. Novell reports missing object ID values may be caused by synchronization problems. If Enterprise Proxy encountered user objects not possessing an ID, it would not be able to log into the account or proxy rights assigned in single user mode may not be applied. This update employs a technique that does not rely on the presence of object ID values.
    • The format of the Users File has changed. Entries in a users file must now conform to the following standard:
      <UserID>,<Post Office Name>,<Domain Name>
      i.e. JJONES,DEVPO,DEVDOMAIN.
    • A new tab, ‘Post Office Settings’ has been added to the System properties dialog. This tab lets you specify Post Office connections settings for all Post Offices in the system from a single location.
    • Resource objects now appear in the Proxy Rights Report.

Jul 5 2005

Formativ Enterprise Solution Updates.

  • Enterprise Proxy 1.1
    • Version 1.1.0 released.
    • Multiple GroupWise systems support.
    • Single user mode added.
    • Inter-Domain support.
    • POA level access settings.
    • Other enhancements. See the product Readme for details.

Jun 30 2005

Formativ Solution & Pack Updates.

  • Calendar Pack 2.0
    • Includes Version 2.0.9 of Calendar Dates Importer (see below).
  • Calendar Dates Importer 2.0
    • Version 2.0.9 released.
    • This version lets Administrators set an override path for Calendar date files. (Requires Formativ Studio or Creator). See the comments section of the applet for details.

May 18 2005

Formativ Enterprise Solution Updates.

  • Enterprise Calendar Dates 1.0
    • Version 1.0.8 released.
    • The user interface has been updated to use a Tree View control.
    • An entire Post Office may now be selected as a target for synchronization.
    • Improved status logging and other minor enhancements. See the product Readme for details.
  • Enterprise Proxy 1.0
    • Version 1.0.10 released.
    • GroupWise User ID is now displayed for each user in the proxy report.
    • Minor cosmetic changes were made to the proxy report.
    • Main option settings are now saved between sessions.
    • Other minor enhancements. See the product Readme for details.

Feb 24 2005

Formativ Solution & Pack Updates.

  • Calendar Pack 2.0
    • Includes Anniversaries 2.0.6 update (see below).
  • Anniversaries 2.0
    • Version 2.0.6 released.
    • It is now possible to create anniversaries in a proxy account. (A limitation in GroupWise means it is not possible to set alarms on anniversaries created in a proxy account).
    • The alarm reminder minutes property is now supported for GroupWise 6.5.2 or later.

Feb 23 2005

Enterprise Proxy 1.0 released.

Feb 21 2005

Formativ Solution & Pack Updates.

  • Productivity Pack 2.0
    • Includes Publish Message List 2.0.3 update (see below).
  • Publish Message List 2.0
    • Version 2.0.3 released.
    • Fixed a problem that would cause the solution to fail when printing tasks.
    • Improved the appearance of completed tasks in Word by applying strike through formatting to the subject and sender columns only.

Jan 21 2005

Formativ Solution & Pack Updates.

  • Personal Outlook Migration Pack 2.0
    • Initial release – 2.0.2
  • Personalized Emailer Pack 2.0
    • Version 2.0.20 of the Personalized Emailer solution.
    • Enhancement – Added the ‘Do not filter duplicate recipients’ check box to the main dialog. Checking this option will disable the default behavior of filtering out duplicate recipients.
  • Presentation Pack 2.0
    • Stationery, Templates and Multiple Signatures updated to include SmartFields support. SmartFields allow you to insert special markers into your Stationery, Templates and Signatures that are automatically replaced with data from GroupWise and eDirectory at runtime. See each solutions documentation for full details.
    • A new solution, ‘SmartFields Assistant’, added to the pack. This solution works in conjunction with the new SmartFields support in Stationery, Templates and Multiple Signatures.
  • Productivity Pack 2.0
    • Includes Contacts Finder 2.0.7 update (see below).
  • Message Saver Pack 1.3
    • Version 1.3.1 released.
  • Advansys Message Saver
    • ‘Saved Message Exists’ dialog: replaced file name by date.
    • Suppressed GW 6.5.3 error on setting Message.Read, and stopped setting this property for a message known to be an attachment.
    • Changed time zone info retrieval to explicit read-only access.
    • Sets message file timestamp to ‘last write’ property.
    • Fixed interactive selection of file attachments.
    • Simplified ‘Saved Message Exists’ dialog.
    • Fixed auto-correction of file extension in Manual Save mode.
    • Adds time zone info to saved message.
    • Improved delimiting between messages among log entries.
    • Added setting for optimal message date display.
    • Property sheet is now excluded for Posted messages.
  • Advansys Message Viewer
    • Changed splash screen to stay on top of main window (not all windows).
    • Changed to allow the system to be responsive when browsing a folder of many messages.
    • Added support for message file timestamp ‘last write’ property.
    • Added Convert Dates utility.
    • Added command-line access to Convert Dates utility.
    • Added Options dialog.
    • Added support for optimal message date display setting.
    • Fixed layout of message header.
  • Contacts Finder 2.0
    • Version 2.0.7 released.
    • Focus is now set to the search field after pressing the Clear button.
    • ‘Show only first instance’ option added.
    • Stop search button added to the status dialog.
    • Summary information for each result is shown in the item help hint.
    • CTRL+D (or double-clicking) result items displays summary information for Address Book hits, open the original message for message hits, or both.
  • Multiple Signatures 2.0.14, Stationery 2.0.19 & Templates 2.0.6
    • A new solution, ‘SmartFields Assistant’ provides SmartFields support. SmartFields let you embed special markers in your stationery, templates and signatures that are replaced with data from your GroupWise account and eDirectory at runtime. See the updated solution documentation for full details.

Nov 4 2004

Formativ Solution & Pack Updates.

  • Personalized Emailer Pack 2.0
    • Version 2.0.19 of the Personalized Emailer solution.
    • Fixed a bug that would prevent customized plain text versions of messages from being used.
    • Includes updated Remote Image Inserter (see below).
  • Presentation Pack 2.0
    • Includes updated Remote Image Inserter and Stationery 2.0 (see below).
  • Remote Image Inserter 2.0
    • Version 2.0.3 includes the new enhancements below.
    • You may now insert an image using an inline table as the enclosing element. This makes it possible to insert images immediately next to each other in a message. The table option is also the default enclosing element type.
    • Images are now automatically refreshed when selected from the image combo box control.
  • Stationery 2.0
    • Version 2.0.17 released.
    • Fixed a bug that could cause newly create stationery to be saved as Unicode (GroupWise is unable to accept native Unicode stationery data).

Oct 18 2004

Formativ Solution & Pack Updates.

  • Stationery 2.0.16 released.
    • Improved temporary file removal.
    • Added Applet chaining support.
  • Presentation Pack update.
    • Stationery 2.0.16 included.
    • Remote Image Inserter now installed correctly.

Sep 16 2004

Formativ 2.0 released.