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September 30, 2008 at 5:23 pm #9023
Support 1
Participant

    Thanks for your enquiry.

    It might be helpful to obtain a diagnostic trace of SmartField Assistant’s progress. In order to gather diagnostic information about it, you will require a debug event viewer. If you do not already have one, I suggest you download and install DebugView from http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx, and follow the steps set out below:

    • Start DebugView and turn off capturing for Kernel events (if available).
    • Go to GroupWise and press Ctrl+Alt+D (3 keys) as you start SmartFields Assistant; this will make it generate debug information.
    • Save the debug information captured in DebugView to a text file, and send it to support@advansyscorp.com.

    In addition, which edition/version of Windows are you running?

    I look forward to your reply.

    Regards,
    Advansys Support