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Support 1a

Thank you for your post. The main differences between the two config files are that a) It appears someone/something has changed the Applets menu setting to ‘Formativ’, and b) the protocols setting has been changed from ‘NDAP’ to ‘NONE’. Changing the protocol setting is stopping Runtime from looking to eDirectory to load applets. This is why the Formativ/Applets menu only shows QuickConfig – no applets are available.

Two theories come to mind:

a) A user has accessed the Formativ Control Panel Applet via the Windows ‘Start’ menu and changed the menu name and protocol. This is quite easy to do.

b) A software distribution program like ZEN has updated the registry settings associated with these settings.

I hope this is enough information to help you track down the source of the problem.


Advansys Support