Reply To: Groupwise/Formativ Error

[Support 3]

Thanks for your post.

Unfortunately, we haven’t had any report about this issue.

As the behaviour occurs on some machine but not others, indicate its environmental or specific to the GroupWise client. Please make sure to use the latest point release of the GroupWise client.

Please let us know which version of the Personalized Emailer solution you are running (start emailer solution – click About – version number).

Could you please email your Formativ Configuration to support (support@advansyscorp.com). You can access this via the main GroupWise menus: Help | About Formativ. When the ‘About Box’ appears, select the ‘Configuration’ tab. Press the ‘copy to clipboard’ button, then paste the contents of the clipboard into your email or save as text file and attach to your email.

Regards,
Advansys Support