Which operating system you are running (i.e. XP, Vista, Windows 7)?
Emoticons is free cool solution so I guess you are trying to register the Formativ Runtime, make sure to select Formativ Runtime in Registration Utility then apply the key.
If the problem persists then email your Formativ Configuration information to Support (email@example.com). You can access this via the main GroupWise menus: Help | About Formativ. When the ‘About Box’ appears, select the ‘Configuration’ tab. Press the ‘copy to clipboard’ button, then paste the contents of the clipboard into your email.