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#5509
Support 1a
Participant

We are sorry to hear of your frustrating experience. Other than the known issue of not closing certain editors mentioned above, we are not aware of any issues that might cause the problems you describe. We have not received any other reports of this problem. We have spent many 1000’s of man hours working in the Formativ 2.0 development environment and have not experienced anything like you describe. This leads me to believe the problem may be specific to your environment.

Formativ makes use of several external components and services that may be responsible for unusual behavior if faulty. To this end, I would suggest you try the following steps to see if the problem can be eliminated:

a) Formativ Installation

On rare occasions we have seen installations that have become corrupt, presumably during the download process. I would suggest you download Formativ from our downloads page again, uninstall your existing version, and then re-install.

b) GroupWise Client Installation

On more than one occasion we have seen strange problems caused by invalid/incomplete GroupWise client installations. Some people install the GroupWise client using ZEN snapshots or other automated means. These images are sometimes incomplete or invalid. The client may appear to install and run fine, but a missing or old version of component, or an incorrect registry entry can cause all sorts of subtle, hard to track down problems. I would suggest to uninstall the GroupWise client (possibly using one of the client cleanup utilities that are about to ensure the client is completely gone), then re-install from a clean CD.

c) Windows Service Pack Installation

I would suggest you manually run Windows update to ensure you have the latest service packs installed.

d) Microsoft Script Host Installation

Formativ uses the MS script host. The script host libraries are used directly by the form designer environment. I would suggest you re-install the script host. You can download it from:

http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en

e) Microsoft Script Debugger

Do you have a copy of the MS script debugger installed? If so, try uninstalling it.

f) Microsoft Internet Explorer Installation

Formativ and GroupWise shared several dependencies on Internet Explorer. Please ensure you are running the latest version. Installing the latest version of IE helps ensure you have the most current versions of several critical Windows System files.

g) Antivirus Software

Try turning off any local anti-virus software. These can sometimes adversely affect the operation of other software, particularly some of the script host components.

h) Video Drivers

Formativ runs inside the GroupWise process. Being in the same process, both can affect the other. GroupWise does seem to be particularly sensitive to video driver issues. I would suggest you check you have the most current version of the video drivers for your card installed.

I hope one or more of these suggestions help. While testing/troubleshooting, remember that Formativ and GroupWise run in the same process. If an obscure problem occurs, the chances are it will continue for the remainder of the GroupWise session. To this end, it is important to re-start the GroupWise client each time you change something during this process, or else the problem will likely to persist, even though the cause may have been removed.

Please let us know how you proceed.

Advansys Support