We haven’t heard any report about this issue. May be you can un-install the solution and Formativ and re-install it again. If the problem persist, could you send the Formativ configuration to firstname.lastname@example.org. You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your reply email (or save it to a plain-text file and include it as an attachment).