Support 2

Thank you for your product feedback and for the problem notification. We discovered this problem late last week and our investigations with Novell have determined it is an issue in the GroupWise 6.5 client. While a resolution to the underlying client problem is likely to be available in GroupWise 6.5 SP1, in the interim we have researched a work-around. A test version of the updated Multiple Signatures solution was completed last Friday (Mar 14) and you can download it from the following URL:


The best way to download the updated applet is to highlight the link and do a ‘save as’ into the default applet folder, c:program filesadvansysformativlocal and then restart the GroupWise client. Please note that this is a beta test version and it has not yet undergone rigorous testing in-house. However, testing so far has not revealed any problems.

The same ‘replacement’ issue affects the Stationery solution and an update is being tested in-house at present. This only affects users when a message being created already has text in the body, such as when replying, and then loading stationery. The problem won’t occur if you are creating a new message and load the stationery first.

Another issue within the GroupWise 6.5 client means that the current ‘Personalized Mass Email’ solution no longer works effectively for HTML messages which are received within the same GW system (the HTML version can’t be seen on internal mail). It does work correctly for HTML personalized mass email messages which are sent via the GWIA, i.e. external messages. While this GW 6.5 client issue will be rectified in SP1, we are also finalizing an interim update for this solution.

Fortunately it appears we will be able to address these 6.5 issues and we will make the updates available in the near future.

Please let us know if you have any problems with the updated Multiple Signatures solution.

Kind regards,

Advansys Support