We believe there is an environmental issue which influences the appearance of this problem. Unfortunately, we cannot yet reproduce this behavior in-house.
To help troubleshoot the problem, we have included additional log trace entries to help pinpoint the location where the process is failing. You can now download an updated version of the solution from the Formativ Download page.
It would be most appreciated if you could retest your environment with the SHIFT key option and either post the results to the forum or send them to firstname.lastname@example.org.
Once we gather sufficient information to isolate the cause we should be able to address the problem quickly.
Thank you in advance for your assistance.