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#5600
Support 1
Participant

Thanks for reporting this problem.

Please export some data from your Windows Registry (this is explained below) and send the data to support@advansyscorp.com.

How to export Registry data:

  • Open a command window. To do this, go to Start > Run… This will open the Run dialog. Enter ‘cmd’ and click OK.
  • A command window should open with the prompt set to ‘C:>’ ie. the current directory is the root of your C: drive.
  • In the command window, enter the following text, which you can copy from below and then right-click on the command window to paste:

    regedit /e altium.reg “HKEY_CURRENT_USERSoftwareAltium (Dream VCL)”

    Press Enter to execute this command.

  • Similarly, enter the following text and press Enter:

    regedit /e dream.reg “HKEY_CURRENT_USERSoftwareDreamCompany”

You should now find there are two files in the C: directory: altium.reg and dream.reg. Please attach these files to an email and send to the above address.

I look forward to your reply.

Regards,
Advansys Support