Thank you for your enquiry.
To resolve this problem we need more information about your GroupWise/Formativ installation. Could you post your Formativ configuration here, or in an email to firstname.lastname@example.org ?
You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your email message body.
We hope to hear from you again soon.