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Formativ does not interact with the WMS in any way. I suspect the problem lies with your installation of Outlook, Outlook Express and GroupWise. Installing and configuring these application in particular orders can change the WMS profiles – I am 99% certain this is what has happened in your case. Formativ does not interact with the WMS at any level – it uses the native GroupWise programming API’s only.
Outlook Express does not expose any programming APIs. We do not support it at any level.
I can’t tell you how to reset your WMS profiles, as the details will vary depending on your installation and configuration. Probably The easiest way to do this would be to uninstall the GroupWise client, then re-install it and see if the profiles are correctly reset.
Another approach would be to contact a member of your IT support staff to assist in manually resetting the GroupWise-specific WMS profiles. Given you appear to be using Outlook, Outlook Express and GroupWise on the same PC, you should probably setup an Outlook and GroupWise profile. Ensure the GroupWise profile is the default, and configure Outlook to prompt for the profile to use on startup.
Advansys Support
[This message was edited by Support 1 on August 23, 2004 at 04:16 PM.]