Sorry to confuse, the blackberry issue is additional and I will need to do some more investigating regarding that.

The problem we have always had is that it appeared to our users that some customers were receiving email containing the field name instead of the data – they made this assumption because if they received a reply that contained the original outgoing message it had field names in it. We have since been able to find out that the original email went out correctly formatted but the reply is not in some cases, I’d like to know how this is possible when the email is sent externally?

I will replay with the configuration information shortly.