Reply To: HELP! Problem Converting

[Support 3]

Thanks for your post. Please see below the engineers response to your question.

quote:

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I do not get a list of any folders to convert when I add the Archive to Go folder.

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– To clarify, could you confirm that you are not seeing any folders in “Filtering Options” – “Selected folders”? Could you please send screen shots of the issue to support (support@advansyscorp.com).

– Do you see any error messages at the end of the conversion process? Please send the log to support, log files usually stored in “C:Documents and SettingsUSER-NAMEApplication DataAdvansysPST Creator” folder.

– Please send the PST Creator version information to support. You can obtain the version information from the Help menu, choose “About…” option, press “Copy to clipboard” button, then paste the text into your reply email (or save it to a plain-text file and include it as an attachment).

– In addition to the above, could you email the contents of the _metadata folder (zipped). _metadata folder located in “…Archive Namemedia-01_metadata”.

The exported metadata contains only Sender, Recipients, Subject and Date for each message; it contains only Display Name and Email Address for each contact. Please note, Advansys treats all data provided by clients as strictly confidential.

We are looking forward to hear from you.

Regards,
Advansys Support