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#5422
Support 1a
Participant

The complete absence of menus would indicate Formativ is not loading at all. This is normally caused by:

1) An incomplete/corrupt Formativ installation;
2) An incomplete/corrupt GroupWise client installation;
3) Formativ is disabled.

The first thing to check is the Formativ Windows Control Panel applet. From the Windows start menu, select Settings|Control Panel, then start the Formativ Control Panel applet. On the enable features tab, ensure Formativ and it’s components are enabled (i.e the appropriate check boxes are active).

Did you seen the menus in GroupWise prior to setting up eDirectory? If you did, it is possible that the configuration object you are now using is set to disable Formativ. Open the appropriate configuration object in ConsoleOne and check the ‘Formativ is enabled’ option is checked, as well as the ‘Create…’, ‘Record…’, ‘Run menu…’ and ‘Favorites…’ options. Restart GroupWise after changing any of these options.

You could also check if this is a configuration issue by selecting ‘No Protocols’ from the Formativ Control Panel applet and retstarting GroupWise. This will force Formativ to ignore eDirectory and use the local settings.

I hope this helps. Please let me know if you continue to experience problems.

Advansys Support