Thank you for your enquiry.
It should always be possible to access items in the GroupWise folder list. Something appears to have gone awry with your installation or configuration.
Please post your Formativ configuration information for us to analyse. You can obtain the information via the main GroupWise menu: select Help | About Formativ. When the About box appears, select the Configuration tab, then press the ‘Copy to Clipboard’ button. Finally, paste the contents of the clipboard into your message.
We will be in touch as soon as possible.