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    One of our customer reported this behaviour recently (http://www.advansyscorp.com/forums/topic/8771001341/) and we have informed Novell. Novell has created defect #236769 for this bug. Hopefully this bug will be fixed in next GroupWise client release. We will post to this forum once we have more information.

    Basically this behaviour happen if any custom registry key(s) exists in “HKEY_LOCAL_MACHINESOFTWARENovellGroupWise5.0C3PODataTypesGW.MESSAGE.MAIL”. Advansys and other 3rd party developer creates their own registry key under “GW.MESSAGE.MAIL” to display the custom toolbar icon on GroupWise mail message. We are not sure what happens behind the scene of GroupWise client but it appear that recent version of GroupWise 7 client fails to process these registry keys.

    In the meantime, you can delete the registry key(s) under the “HKEY_LOCAL_MACHINESOFTWARENovellGroupWise5.0C3PODataTypesGW.MESSAGE.MAIL” to view the message in shared folder. Please note, if you delete the keys under “GW.MESSAGE.MAIL” then mail message will not have any custom icon on the toolbar.

    Advansys Support