Thank you. Doing an initial look, it appears that I would need to build an applet, distribute it to every user, and that applet would provide the user interface and processing – correct?
Yes. The applet must need to be install to all users. You can use the Formativ Library to easily distribute the Applet to all users. See the Formativ Solutions Management for more information:
May be another options is to use web service to process the request and send emails. For example: Send a message to user with a link to a site where the user will fill the form then the form will be send to the service dept.