#8663
eastmarw
Participant

Thank you for your quick response. Below are the answers to your questions:

quote:


The instruction at “0x02d443a6” referenced memory at “0x03fda3a4”. The memory could not be “read”, Click OK to terminate the program. I think this text appears on a dialog. What is the text in the dialog caption (the top bar)?


* TPH: GrpWise.exe – Application Error

quote:


Runtime error 216 at 02D443A6. I think this text appears on a dialog. What is the text in the dialog caption (the top bar)?


* Error

quote:


Does the error occur when using any other solution in the Presentation Pack?


* Yes this occurs on every solution in the Presentation pack

quote:


Does the error occur on other machines while using the same GroupWise login account?


* I am the only one in our office that I am aware of that has purchased these products.

quote:


Does the error occur while using a different GroupWise login account on the same machine?


* This is the only account on this machine

quote:


What anti-virus software (product & version) are installed?


* McAfee Enterprise VirusScan 8.0i

If I do not use any of the Presentation pack features I will have no issues when shutting down GroupWise. This only happens when I shutdown GW after using one of the presentation pack features.