Thank you for your quick response. Below are the answers to your questions:
The instruction at “0x02d443a6” referenced memory at “0x03fda3a4”. The memory could not be “read”, Click OK to terminate the program. I think this text appears on a dialog. What is the text in the dialog caption (the top bar)?
* TPH: GrpWise.exe – Application Error
Runtime error 216 at 02D443A6. I think this text appears on a dialog. What is the text in the dialog caption (the top bar)?
Does the error occur when using any other solution in the Presentation Pack?
* Yes this occurs on every solution in the Presentation pack
Does the error occur on other machines while using the same GroupWise login account?
* I am the only one in our office that I am aware of that has purchased these products.
Does the error occur while using a different GroupWise login account on the same machine?
* This is the only account on this machine
What anti-virus software (product & version) are installed?
* McAfee Enterprise VirusScan 8.0i
If I do not use any of the Presentation pack features I will have no issues when shutting down GroupWise. This only happens when I shutdown GW after using one of the presentation pack features.