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Novell has confirmed there is a defect in GroupWise 7.0.3 which causes a crash upon accessing phone messages. Novell has indicated that 7.0.4 will fix the defect. In the interim, Novell has released a public FTF (field test file) that is intended to fix the defect with phone messages. You can download it from:
Note that, if you have not already done so, you will need to install the 7.0.3 HP3 patch before applying the FTF. You will find a link to the 7.0.3 HP3 patch here:
Please try archiving again with the FTF installed. I look forward to your reply.
[This message was edited by Support 2 on August 24, 2009 at 05:16 AM.]