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#5994
Support 1a
Participant

Thank you for your question.

We are not aware of any inherent problems in this area. To provide a meaningful reply, could you please provide more information about what you are seeing? For example (and the following is not exhaustive):

– We would need to see your config information for full version details, etc. From the main GroupWise menu, select Help | About Formativ. When the about box appears, select the configuration tab, then press the ‘copy to clipboard’ button. Paste the contents of the clipboard into a message to support@advansyscorp.com.

– How are you determining message usage levels on these machines?

– How does memory use compare to other machines running Formativ?

– Does the memory usuage reduce when GroupWise is shut down?

– Have you always noticed this, or is this a new observation? If new, what has changed on these computers?

– Does the increase in memory usage appear to be linked to a specific applet?

– Does memory use increase when GroupWise is started, or do you have to run an applet to see it increase?

– Does memory use remain low if you disable Formativ via the control panel?

Kind regards,

Advansys Support