That certainly should not happen. What version of the GroupWise client are you running?
So we don’t assume anything, can you describe the exact steps you are taking to create the message when this problem occurs?
It may be also a good idea to send us the Formativ configuration information by selecting the GroupWise client’s Help menu, select About Formativ, select the Configuration tab and use the Copy to Clipboard button, then paste the config info into an email to support@advansyscorp.com.
Unfortunately we were unable to reproduce the problem. We tried with the latest version of stationery available from the downloads page. Could you please try installing the latest version and see if the problem persists?
Could you please detail the exact steps you are performing to test this, including how/when you copy data to the clipboard? We’ll be able to fix it if we can reproduce it.
for the purposes of this lets assume I have been working in word on a document and have been copying and pasting text from another source (word, excel etc) now it dosne’t matter how I copy the text (CTRL +C, right click and copy, or file edit copy) I have tried it all ways with the corresponding paste command. This text stays in the clipboard.
when the stationary app is run whatever text was last copied is appended to the end of the template. This is the same if the default stationary is automatically used (no selection dialouge) or if you choose from the list of available templates.
if watching the clipbaord viewers (clipbrd.exe)you can see the stationary come into and out of the clipboard as the app runs, but the original content stays in.
Upon review, the problem is very likely due to using the GW Client 6.5.0. As a ‘.0’ release, it had some serious issues we had to try and work around. Upon review of the code, the work-around had to use some clipboard functions and probably explains the problem you are seeing.
As 6.5.5 has just been released, I recommend that you use the latest client software. It will very likely solve your problem and a number of other client issues too.
