/ Forums / Advansys Formativ / Creating Solutions with Formativ / GroupWise Client no longer refreshing / F5 needed

  • Creator
    Topic
  • #4202
    Immi
    Participant

    Hi there!

    I have a rather complex applet that is linked to the ‘On Send’ event. It also shows a button in the ‘new mail’ form.

    Several test users have now reported that the GroupWise client does not get updated automatically when new messages arrive (they have to press F5). This is only happening with about 50% of the messages (independent of their origin).

    Notify is working OK with ALL messages.

    I have double checked that no other applet is integrated with any events. As soon as I deactivate the applet the problem is gone.

    Any ideas?

    Stephan

  • Author
    Replies
  • #7474
    MA
    Participant

    quote:


    Originally posted by Immi:
    As soon as I deactivate the applet the problem is gone.


    Use utilities.doevents at the end of the applet to process any pending messages in the Windows application message queue. Hope this helps.

    Thanks
    MA

    #7478
    Immi
    Participant

    Hi MA

    >> Use utilities.doevents …
    Why would this make any change? The problematic applet only gets run when the user presses the send button.

    The client does not even get refreshed in normal idle operation.

    Stephan

    #7471
    Support 1a
    Participant

    As you mentioned the applet is only executed when the send button is pressed. The send event is unrelated to the new message arrival event. I don’t think DoEvents() will make a difference in this scenario.

    I am at a loss to explain why you might see this behavior. I am aware of large numbers of users using applets integrated on send that have not reported this type of problem.

    You mentioned your applet is ‘rather complex’ – what does it do? The only scenario I can think of is that your applet is somehow ‘hogging’ resources, slowing the main processing thread of the GroupWise client.

    Unfortunately I suspect you’ll have to undertake a process of elimination. For example, what happens on these machines if you install a simple applet, integrated with the On Send event, but does nothing else? Does the problem still occur? If not, what action is your applet taking that might cause GroupWise to behave this way?

    Please let me know how you proceed.

    Advansys Support

    #7479
    Immi
    Participant

    Hi!

    I have gone the elimination path. Even if my applet is the only active applet, I get the error described.

    I have sent the source code to Support@advansyscorp.com so you can try to reproduce the error.

    Regards

    Stephan

    #7476
    Support 1a
    Participant

    We have received the applet and will take a look today.

    Regards,

    Advansys Support

    #7472
    brian@hwnn.com
    Participant

    Just joined and saw this thread. Check if the client is XP with SP2 and the firewall is on. If it is it by default blocks the UDP port that GroupWises uses to update client of new messages (if I remember correctly). There is a TID on Novell’s site regarding what ports to force open.

    #7475
    Support 2
    Moderator

    Thanks very much for the suggestion.

    Regards,

    Advansys Support

    #7477
    dati
    Participant

    Here is the direct link from Novell:
    GroupWise 6.5 and Microsoft Windows XP Support Pack 2 Issues
    http://support.novell.com/techcenter/search/search.do?cmd=displayKC&docType=kc&externalId=10094089html&sliceId=&dialogID=4296166

    Regards Dat.

    #7473
    Support 2
    Moderator

    Thanks Dat, your contribution is appreciated.

    Regards,

    Advansys Support

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