GroupWise Client no longer refreshing / F5 needed

[Immi]

Hi there!

I have a rather complex applet that is linked to the ‘On Send’ event. It also shows a button in the ‘new mail’ form.

Several test users have now reported that the GroupWise client does not get updated automatically when new messages arrive (they have to press F5). This is only happening with about 50% of the messages (independent of their origin).

Notify is working OK with ALL messages.

I have double checked that no other applet is integrated with any events. As soon as I deactivate the applet the problem is gone.

Any ideas?

Stephan

Topic

[MA]

quote:

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Originally posted by Immi:
As soon as I deactivate the applet the problem is gone.

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Use utilities.doevents at the end of the applet to process any pending messages in the Windows application message queue. Hope this helps.

Thanks
MA

[Immi]

Hi MA

>> Use utilities.doevents …
Why would this make any change? The problematic applet only gets run when the user presses the send button.

The client does not even get refreshed in normal idle operation.

Stephan

[Support 1a]

As you mentioned the applet is only executed when the send button is pressed. The send event is unrelated to the new message arrival event. I don’t think DoEvents() will make a difference in this scenario.

I am at a loss to explain why you might see this behavior. I am aware of large numbers of users using applets integrated on send that have not reported this type of problem.

You mentioned your applet is ‘rather complex’ – what does it do? The only scenario I can think of is that your applet is somehow ‘hogging’ resources, slowing the main processing thread of the GroupWise client.

Unfortunately I suspect you’ll have to undertake a process of elimination. For example, what happens on these machines if you install a simple applet, integrated with the On Send event, but does nothing else? Does the problem still occur? If not, what action is your applet taking that might cause GroupWise to behave this way?

Please let me know how you proceed.

Advansys Support

[Immi]

Hi!

I have gone the elimination path. Even if my applet is the only active applet, I get the error described.

I have sent the source code to Support@advansyscorp.com so you can try to reproduce the error.

Regards

Stephan

[Support 1a]

We have received the applet and will take a look today.

Regards,

Advansys Support

[brian@hwnn.com]

Just joined and saw this thread. Check if the client is XP with SP2 and the firewall is on. If it is it by default blocks the UDP port that GroupWises uses to update client of new messages (if I remember correctly). There is a TID on Novell’s site regarding what ports to force open.

[Support 2]

Thanks very much for the suggestion.

Regards,

Advansys Support

[dati]

Here is the direct link from Novell:
GroupWise 6.5 and Microsoft Windows XP Support Pack 2 Issues
http://support.novell.com/techcenter/search/search.do?cmd=displayKC&docType=kc&externalId=10094089html&sliceId=&dialogID=4296166

Regards Dat.

[Support 2]

Thanks Dat, your contribution is appreciated.

Regards,

Advansys Support

[Author]

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