• Creator
    Topic
  • #5071
    Brandon
    Participant

    Receiving “Object reference not set to an instance of an object” during the middle of an archive process. Any thoughts? It only picks up 6,000 of 37,000 email items.

  • Author
    Replies
  • #9738
    Support 3
    Participant

    This is a low-level error message which can have multiple causes, such as GroupWise data store corruption issues. Please see below some suggestions:

    • Upgrade the GroupWise client to latest point release. Please check the list of updates at the following address: http://download.novell.com/patch/finder/
    • Are there any folders in the GroupWise archive which contain 4,960 or more items? On occasion we have found that to circumvent ‘strange’ errors like an inaccessible folder, it’s useful to divide a large folder (5,000 or more messages) into several smaller folders (Mailbox-2007, Mailbox-2006, etc.) before running Creator.
    • We recommend running GWCheck on the affected account prior to archiving.
    • Make sure you are running latest version of the Archive To Go: http://advansyscorp.com/atg-index.htm
    • If you want to include native GroupWise archives, please make sure the folders are not ‘Read-only’.

    Hope this helps.

    Regards,
    Advansys Support

    #9739
    Support 1
    Participant

    Thanks for reporting this problem.

    Please send the process log file (zipped) which you should find in the archive folder, to support@advansyscorp.com. Our engineers may be able to recommend a specific solution based on the log contents.

    Regards,
    Advansys Support

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