I know you said that phone messages should archive, but I can tell you in my environment they do not archive. I have recently archived about 15 different mailboxes and if there is a a phone message ANYWHERE in the GW account, the archive to go fails.
When you try to archive a phone message -does it work for you? I have run GW fix/repair. I have rebooted. I have tried different user accounts. The archive to go will fail every time on the phone message. Ideas?
It is simple to reproduce. Try to archive a mailbox that contains a phone message. Tell me what happens.
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