Blank email replies (hotmail)

[Chopley]

Some external recipients have been complaining that email from internal users are coming into their mailboxes blank with no text. It would seem that the problem is when a user reply’s to a HTML hotmail account. While creating a new email and sending to that address is fine.

I have tested this myself and can replicate the problem. I tried it on a Groupwise client that hasnt got the formativ add on installed and emails are visible in hotmail (external).

Any ideas?

Many Thanks,
Chopley

Topic

[Support 3]

Thanks for your post.

Unfortunately, we haven’t had any report about this issue. The issue could be relate to specific version of the GroupWise client or could be specific format of the hotmail message which cause the problem in outgoing GroupWise message or even problem in hotmail rendering. Does the problematic email appear correctly in another web mail (i.e. Gmail, Yahoo)?

Do you have any Formativ applet integrate to message reply event? Are you referring to any specific applet?

quote:

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I tried it on a Groupwise client that hasnt got the formativ add on installed and emails are visible in hotmail

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Could you please provide more information about how you perform the test where the email visible in hotmail. For example, did you uninstall Formativ or disable Formativ from the control panel applet in your test?

Which version of the GroupWise client you are running (see Help – About GroupWise)? If the problem appear in earlier version of the GroupWise client (i.e. 7.0.2, etc), can you upgrade the client to latest point release (i.e. 7.0.5, 8.0.1, etc).

Let us know how you go.

Regards,
Advansys Support

[Author]

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