Viewer Error Message

[dhalac]

Hi,
I receive a pop-up window with a red circle/white X – Range Check Error. I click OK and the box spawns an endless loop of these pop-ups and the only way to stop is to “end task”. This happens only on certain messages I view. Any ideas what is causing this?

Topic

[Support 1]

Thank you for reporting this error.

I am not sure what causes this – there are several possible causes. You note “this happens only on certain messages…” Do they have anything in common, eg. type: Appointment, Note, etc? Could you send some sample message (.FML) files to support@advansyscorp.com, please? To determine which FML file corresponds to the message displayed in the Viewer:

• Go to the Properties tab. Scroll down to the end of the text where you should see the item “File Name:” with a full path displayed.
• If the error prevents you from doing the above, open another message in the same folder and go to its Properties tab. The “File Name:” item includes the directory containing these messages. Now use File Explorer’s Search feature to find the file, specifying the subject of the problem message at “A word or phrase in the file” and the directory at “Look in”.

What type of folder (eg. Sent Items, Work in Progress, personal) contains the problem messages? What version of GroupWise are you using?

Could you zip the contents of the _metadata folder, and send it to support@advansyscorp.com, please? The folder does not contain any email message content – only subjects, dates and sender/recipient information. We would destroy the metadata and your sample FML files once the source of the problem has been ascertained.

Regards,
Advansys Support

[This message was edited by Support 1 on April 17, 2006 at 07:22 PM.]

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