Message Saver Pack

[Anonymous]

I trie to register the product for multiuser using a registration file (txt).

frmrmg10 /r-<netpathlicense.txt.

In the license.txt I added the line MessageSaverPack,<registration code>
but the registration don’t work.
What is wrong? Can somebody help?

Topic

[Support 1a]

Try:

Message Saver Pack,ABC123

where ABC123 is your registration code. Note the spaces between then words in ‘Message Saver Pack’.

I hope this helps.

Advansys Support

[Anonymous]

I solve my registration problem. The reason for not functioning was, that the registration file must be located localy.

In the meentime a have another problem. We have workstation where different users can login. The advansys product is every time deinstalled when a second user is login to the workstation.
I suppose that happens because settings are writen to HKCU. Can you tell me how can I handle the problem for workstations used by multiple users?

[Support 1a]

Generally speaking, you should select the ‘Copy Settings as Default’ option when installing Runtime and the Message Saver Pack. This should make the function available for all users of the machine.

Regards,

Advansys Support

[Anonymous]

I’m sorry to say to the installation parameters “All users on this machine” don’t have any effects for PC having multiple users.

Any other idea how we can implement Formativ Runtime 2.0 and Message Saver Pack 1.3 for PC having multiple users login to?
Regards
Rafaela

[Support 1a]

There are two components that need to be installed in order to be available for all users: Formativ Runtime and the Message Saver Pack.

Formativ Runtime 2.0

I am not aware of any problems with the installation of Formativ Runtime on a multi-user workstation. I just installed Runtime on XP as a user with Admin Rights, then logged into the same machine as a different standard user. I was able to access Runtime logged in as the second user.

I would suggest you uninstall Runtime from the problem machine, then re-install as a Admin-level user. (Prior to the re-install you might want to check that all files are gone from ‘C:Program FilesAdvansysFormativ’). Log into the machine as another user. You should be able to see the ‘About Formativ’ menu item on the main GroupWise Help menu.

Message Saver Pack

We today detected an issue with the Message Saver Pack installation that would cause it to create shortcuts to the Viewer on the Start menu for the current user only. Is this the problem you saw? We have uploaded an update that should fix this problem. Please download it again and see if it fixes the problem for you. Remember to select the ‘all users’ options when installing.

I hope this helps.

Regards,

Advansys Support

[Author]

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