• Creator
    Topic
  • #4714
    kurtbrabants
    Participant

    Hi,

    We recently bought the Message Saver pack

    Now I have some problems saving certain mails, I get the message that the file already exists.
    The mails are from the same sender, with the same subject and the same attachment file name,
    just the date is different and the size of the attachment file. (these are our accounting mail from GWIA)

    I don’t have any problems with other mails.

    Is there a problem if the mail are almost the same or am I doing something wrong?

    Best regards,

    Kurt

  • Author
    Replies
  • #8851
    Support 2
    Moderator

    This should not happen because Message Saver uses the subject plus date/time of the message as part of determining a unique file name.

    Are you able to forward to us a couple of GWIA accounting messages which cause the file exists message when saved?

    If so, please send the GWIA accounting messages as mail attachments to another email (not flat-forwarded) to support@advansyscorp.com. We will try and replicate the problem in-house.

    Regards,

    Advansys Support

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