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  • #4651

    I just purchased and installed Runtime version 2.0 and the message saver pack 1.0
    Install and operation id fine on all XP pro machines. We then installed on a Windows 2003 Server, running Citrix metaframe. The application works fine, excpet, that messages saved with attachments have an issue. The message opens fine, and the attachment is shown, but the icon has a cross hatch appearance, and when you double click to open it, it will not launch the application, or show the file. No errors are shown. Again the rest of the message looks fine. Any ideas whats wrong?

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  • #8666
    Support 1

    Thank you for your enquiry.

    We are not aware of any specific problems with Message Saver Pack and Citrix MetaFrames.

    The cross-hatched icon corresponds to the GroupWise attachment icon that indicates an attachment is unavailable. It’s usually visible when using GroupWise in caching mode: the Mime.822 attachment is displayed with this icon, because this attachment’s content is not retrieved from the server.

    With Message Saver it is possible to exclude selected attachments from the saved message. This is a configuration option, Ask which attachments should be saved. Though you may choose to do this, Message Viewer always displays icons in the attachment list (for a message with attachments), even if an attachment’s content is unavailable. Is it possible that this option was selected for the configuration on the relevant system?

    I look forward to resolving this issue very soon.

    Advansys Support


    I now realize that the problem is not just confined to the server running Citrix. It happens on all computers we have message saver installed on. It appears as though if we have the option of selecting which attachments to save, that it does not save them properly even though there is a check box next to the attachment we want to save. If we run the message saver without asking which attachment to save, then the attachment is saved correctly. So it appears that there is some sort of problem with the “ask which attachment to save” option. Again, when we do not ask which one to save, it saves all attachments correctly.

    [This message was edited by stevew on October 25, 2004 at 06:35 AM.]

    Support 1

    Thank you for the clarification.

    We have confirmed that this is a defect in the Message Saver. To be exact, Message Saver fails to save a message’s attachments when Ask which attachments should be saved is checked and the message has a Mime.822 attachment. (Support for interactive selection of attachments was overlooked in the processing of such messages.)

    Our engineers are working on a solution to this problem and we hope to release an update to the Message Saver Pack by the end of the week.

    Once again, thank you for the feedback.

    Advansys Support


    Have you put out an update that solves the attachment problem when the “ask which attachment” check box is selected?

    I downloaded what I thought was version 2.0 of message saver, installed, it still shows 1.0 and the problem still exist

    Steve Woodward

    Support 1a

    The update has taken longer than anticipated due to some other issues and new fearures we ended up addressing. We should have the update available next week sometime. I’ll post something in this thread when the update is available.

    Advansys Support

    Support 1a

    You can download the beta update from:


    Please be sure to read the update information on this page prior to installing the software.

    Please let us know if this version solves your problem.

    Advansys Support

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