Error importing Outlook mail to Groupwise 8

[andy_s]

I just downloaded the Formativ Personal Outlook Migration Pack and and tried to import my mail from Outlook 2003.
The Inbox is OK, but in Sent Items the date is reset to current (instead of creation date).
What can I do with it?

Topic

[Support 3]

Unfortunately we haven’t had any report about this issue.

Which version of the GroupWise client you are using (see Help – About GroupWise)? Please make sure to use latest point release of the GroupWise client, for more information see Novell Patch Finder: http://download.novell.com/patch/finder/

Regards,
Advansys Support

[andy_s]

Proghram Release 8.0.0 25.10.2008
Build Number 84910

[andy_s]

Updated the client to the most recent:
Release: 8.0.2 29.10.2010
Build: 91941

The same problem persists – Sent date resets to current…

[andy_s]

Also I found that time is different from current system time.

The ADV_Outlook_Log.txt file date is 25.11.2010 15:54, the first row of this file starts with 3:32:19 PM and the last row – 3:54:47 PM, but all the Sent Items have current date (25.11.2010) and time between 9:57 and 9:59 (24h format).

It looks like time reset is made not during the process of import (only 2 minutes time difference for 1551 items).

[Support 3]

quote:

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The ADV_Outlook_Log.txt file date is 25.11.2010 15:54, the first row of this file starts with 3:32:19 PM and the last row – 3:54:47 PM

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Log file written to the disk at the end of the conversion process, so the log file date close to the last entry of the log file.

Our engineers able to reproduce the Sent Items messages date behaviour. We have fixed the issue in version 2.0.7. In the updated version, log file include stamp stamp and stored in Formativ Data folder, usually “C:Documents and SettingsUSER-NAMELocal SettingsApplication DataAdvansysFormativ1.0DataPersonal-Outlook-Migration”

You can download the updated version from here: http://beta.advansyscorp.com/Personal_Outlook_Migration_Express.zip

You should save the updated version in default Formativ applets folder, usually “c:Documents and SettingsUSER-NAMEMy DocumentsAdvansysFormativApplets”. Prior to replace, please backup the existing version. Finally, restart the GroupWise client.

Please note, all applets supplied to the Novell Cool Solutions Applet Central area are not supported by Novell or Advansys. However, we always try to update the solution (bug fix, enhancement, etc) when the resources becomes available.

Hope this helps. Please let us know how you go.

Regards,
Advansys Support

[andy_s]

I tried the new version 2.0.7, got new log files, but the date in Sent Items appeared the same.
THE SAME!!!
Not the date of import, but exactly the same as it was in previous attempts!

I made an experiment and now I understand what is going wrong.
The mail in Outlook 2003 was also imported, from Outlook Express, on the date and time which now appears in Groupwise in Sent Items as ‘Date’. As soon as those import was pretty fast and was done just few hours before I started to try the Personal Outlook Migration Pack, it seemed to me that date was reset. But now I see that Personal Outlook Migration Pack takes the ‘Creation Date’ of the message in Outlook instead of ‘Sent Date’ (which is surely much more important item for mail reference).

Is there any chance to fix this mistake?

[Support 3]

In Outlook API, following date properties available for a sent message:

– CreationTime
– ReceivedTime
– SentOn
– LastModificationTime

ReceivedTime and SentOn date could be different as it depends on message sent time, actual received time, mail server time, etc. Personal Outlook Migration (version 2.0.7) used the ReceivedTime.

In your case, looks like the Outlook Express migration ignored CreationTime & ReceivedTime and reset to current time. It could be a bug in the Outlook Express.

Our engineers updated the Personal Outlook Migration (version 2.0.8) to use the SentOn date for the Sent Items messages. You can dowload the updated version from the link provided in earlier post.

Hope this helps.

Regards,
Advansys Support

[andy_s]

This really did help. Now all the Sent Items have correct Date.

Thank you very much for your attention and fast assistance!

Best regards,
Andrew

[Support 3]

Great, thanks for letting us know.

Regards,
Advansys Support

[Author]

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