/ Forums / Advansys Archive To Go, Advansys PST Creator / Archive To Go / Messages could not be archived

  • Creator
    Topic
  • #4956
    hd1
    Participant

    I am receiving a random error on accounts that I am archiving. The error is show on the log for the user.

    X messages were archive candidates, but only X were archived. Please check the log for details of messages that could not be archived.

    I do not see a pattern. I do run a maintenance check on there mailbox and archive. For both a stucture/fix and Contents/Fix. What else could possible cause this error?

  • Author
    Replies
  • #9433
    Support 1
    Participant

    Thank you for reporting this issue.

    Could you send the process log from one of the attempts to support@advansyscorp.com, please? If the log file is larger than 100KB then please zip it before attaching to your email. You will find the log file in the archive directory, e.g. a directory named “bsmith Archive” will contain the file “bsmith.log”.

    Regards,
    Advansys Support

    #9435
    hd1
    Participant

    I have sent off an email, I didn’t post the entire log just the error message at this time. Could we finish this discussion through email?

    #9434
    Support 1
    Participant

    We have received your email, and yes that way will be more convenient to discuss this matter.

    Regards,
    Advansys Support

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