I created a set of CDs for a mailbox, when I try to view the mailbox, I get “Confirm, Please insert media-01” The first CD is in the CD-ROM. This happens with all of the other CDs, “Please insert media-02”.
Could you send the process log from the export, to support@advansyscorp.com, please? The log is a file located in the export archive folder; if the archive folder is “jsmith Archive” it should contain the file “jsmith.log”.
Can you confirm that all sub-folders and files in the archive folder were copied to CD-ROM? Tools like WinMerge and FastLynx can simplify this task. Each CD-ROM should contain, below the folder named, eg. “media-01”, “media-02”:
_index [if an index was requested] _metatata _viewer data
In addition, please zip the “_metadata” sub-folder and send it to the above address. This folder contains only:
The folder names in a GroupWise account.
For each exported message, its sender, recipients, subject, date.
For each exported contact, its display name (if available), email address.
