/ Forums / Advansys Formativ / Commercial Formativ Solutions by Advansys / Personalized Emailer – Duplicate recipient

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    Topic
  • #4655
    Anonymous

    I am using Personalized Emailer & Personalized Emailer Field Inserter to send out a list of notices. Some people get more than one notice. When I have two or more lines in my data file that have the same email I get duplicate recipient failures:
    Record: 0: Duplicate recipient: one@domain.com – skipping.

    Does anyone know if there is a way to set Personalized Emailer to not check for duplicates and just send the messages?

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    Replies
  • #8679
    Support 1a
    Participant

    The Personalized emailer should not send out duplicates. I assume you are using a text file containing email addresses as your data source? I’ll take a look at the solution and reply in this thread.

    Regards,

    Advansys Support

    #8680
    Anonymous

    The problem is that I want it to send out duplicates and the Personalized Emailer will not do it. After I use Personalized Emailer Field Inserter the messages that I want to send out are very different, but some of them go to the same address.

    Example data file:
    email,data
    email_1,data_1
    email_2,data_2
    email_1,data_3

    The message with data_3 fails with a Duplicate recipient error.

    I do not think that Personalized Emailer should see duplicate recipients as an error if any fields have been insterted. At the very least I would like to see an option to ignore the duplicate recipient checking.

    #8677
    Support 1a
    Participant

    Thank you for the clarification. I’ll take a look at the scope of this request and post a reply in this thread ASAP.

    Advansys Support

    #8678
    Support 1a
    Participant

    Sorry for the delay. We have prepared an update to Personalised Emailer that includes a ‘Do not filter duplicate recipients’ feature. I expect the update should be available from our web site by the end of this week.

    If you would like to obtain a copy directly, please send an email to support@advansyscorp.com. (I could not locate youe email address in the support forum members log).

    Regards,

    Advansys Support

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