Reply To: Outlook contacts –> Groupwise migration

[Support 2]

Thanks for your feedback. We have had a couple of similar reports but we have not yet been able to track the environmental conditions which precipitate the problem. We cannot yet reproduce the issue in-house.

To help us gather further information, if you press and hold the SHIFT key when you initiate the migration solution, it should provide a more detailed log of the startup sequence. The log is saved in the default Formativ Data folder, which can be determined by looking at the configuration information, in the GroupWise Help | About Formativ dialog.

Are you running GroupWise in online, caching or remote mode?

Are you trying to migrate from a PST file or live from an Exchange account?

Is your Outlook configured for Internet Mail only or for Workgroup?

What MAPI mail services and profiles do you have configured?

Do you have Outlook configured to prompt you for the profile to be used so that it does not by default use the GroupWise profile? You can configure Outlook to prompt for the profile by choosing Tools | Options | Mail Services and select the option Prompt for a profile to be used.

You can post the answers and log file to the forum or send it direct to support@advansyscorp.com.

Thanks for your assistance.

Regards,

Advansys Support