Invalid Image Size error with GroupWise 18.2, display scaling greater than 100%

[Support 2]

The GroupWise 18.2 Windows client introduces new code to cater for very high resolution screens, such as 4K and above. When Windows Desktop display scaling is set greater than 100%, Formativ will display an “Invalid Image Size” error upon GroupWise startup. This is due to the way Formativ customizes the GroupWise treeview control for supporting the Formativ Portals Folder.

If you don’t use Formativ Portals, there is a work-around, which is to disable the Formativ Portal folder. You can do this by using one of the following methods.

1. Formativ Windows Control Panel Applet

• Display all Windows Control Panel Items;
• open the Formativ Control Panel Applet (32-bit);
• choose the User Interface tab at the bottom;
• uncheck the option “Create a portal folder in GroupWise called:”
• press OK in the Formativ Control Panel Applet to close it.
• restart the GroupWise client and check for the invalid image size upon startup.

2. Windows Registry Entries for Formativ

If you know how to and have access to the Windows Registry, you can edit the following entry for the Formativ Portals Folder:
Computer\HKEY_CURRENT_USER\Software\Advansys Corporation\formativ\1.0\Settings\Portal Folder Enabled

0 = disabled
1 = enabled

Disabling the Formativ Portals Folder option should eliminate the “invalid image size” error upon startup.

Topic

[markusernst]

Hi

With 18.2.1, 125% font size and setting above, I still get DAX error: Invalid image size

regards
Markus

[Support 2]

Hi Markus,

Thanks for your post. Can you confirm you still get the Invalid Image Size error even though you have disabled Formativ Portals?

Kind Regards,

Greg
Advansys Support

[markusernst]

Hi Greg
Yes, the reported issue is still there, even portal is disabled. (checked on 2 different systems, W10 1909, x64, german)
DAX error: Invalid image size and after click ok, Sorry, the Applet could not be executed.

regards
Markus

[Support 2]

Hi Markus,

Thanks for your reply. Can you please send to support[AT]advansyscorp.com your Formativ Configuration information and the steps to reproduce, including which applet you are executing and how the applet is initiated, such as manual, upon startup etc.. Does the error happen with any applet?

The Formativ configuration information can be accessed by selecting the GroupWise client’s Help menu, select About Formativ, select the Configuration tab and use the Copy to Clipboard button, then paste the config info into an email reply to support[AT]advansyscorp.com.

Kind Regards,

Greg
Advansys Support

[Author]

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