#9149
Support 1
Participant

We have received your email, thank you.

I have confirmed that this error has been reported previously, though it is very rare.

At this stage I would suggest running a thorough GWCheck on the affected account prior to re-archiving. In addition, it may be helpful to restart the machine before starting Archive To Go, and close any applications which are not needed while archiving.

Regards,
Advansys Support