#9149
Support 1
Participant

    We have received your email, thank you.

    I have confirmed that this error has been reported previously, though it is very rare.

    At this stage I would suggest running a thorough GWCheck on the affected account prior to re-archiving. In addition, it may be helpful to restart the machine before starting Archive To Go, and close any applications which are not needed while archiving.

    Regards,
    Advansys Support