#9010
jimyo
Participant

Just to update – it seems that in fact the recipient is getting the email with data displaying correctly (not the field name) but when we receive a reply it shows the field name instead of the data? So essentially, the email goes out with the correct data but some replies come back with the field name – how can that be possible? As a result the users have been a little wary of the application and have not been confident enough to use it to it’s full extent.