/ Forums / Advansys Formativ / Commercial Formativ Solutions by Advansys / Help! personalizedalized Emailer 2.0 problem (1 on 2 email addresses from book skipped) / Reply To: Help! personalizedalized Emailer 2.0 problem (1 on 2 email addresses from book skipped)

December 14, 2009 at 2:58 pm #9072
Support 3
Participant

    Unfortunately we haven’t had any report about this issue and unable to re-produce. We have tested using GroupWise client 8.0.1 (build date 26/08/2009). Which version of the GroupWise client you are using (see Help – About GroupWise)? If you are not using latest version then we strongly recommend to upgrade the client to latest point release.

    Please note, Personalized Emailer only support User type contact from Address Book entries, it does not support Resource, Group, Company.

    Considering CSV option is working, another workaround you can consider is to export Address Book to CSV format and use the CSV file. To export Address Book, open Address Book – Select File – Export – Change save type to CSV.

    Hope this helps.

    Regards,
    Advansys Support