We don’t seems to have any stationery applet in cool solutions (http://www.novell.com/coolsolutions/feature/9485.html). Could you please tell us the applet name you have downloaded. Which version of the GroupWise client you are running?
Could you also email your Formativ Configuration Information to support (firstname.lastname@example.org). You can access this via the main GroupWise menus: Help | About Formativ. When the ‘About Box’ appears, select the ‘Configuration’ tab. Press the ‘Copy to clipboard button’, then paste the contents of the clipboard into your reply.