Thanks for your enquiry.
Which version of GroupWise are you running?
The SmartField Assistant should have been bundled with Multiple Signatures. It might be helpful to obtain a diagnostic trace of SmartField Assistant’s progress. In order to gather such diagnostic information, you will require a debug event viewer. If you do not already have one, I suggest you download and install DebugView from http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx, and follow the steps set out below:
I look forward to your reply.