Support 3

– Are you using the Personalized Emailer (http://advansyscorp.com/formativ_sol_personalized_emailer.htm) solution?
– Is your template message created in MS Word? We strongly recommend not to use the Word document as template message. MS Word uses different format which not supported in GroupWise. We recommend to use the HTML editor.
– Which version of GroupWise you are running (See GroupWise help – About GroupWise)?
– Can you re-produce this behaviour?

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