Support 1

Thank you for your query.

With contacts in excess of 300, we are aware of significant slowdown in the migration process. However, yours is the first report of a failure to migrate contacts.

The ‘access violation’ error message suggests to me there might be a problem with your GroupWise client. Perhaps you could try reinstalling?

We would appreciate your sending us more data to assist in analyzing this problem. If you wish to do so, please send an email to support@advansyscorp.com, including the following:

  • Formativ configuration. You can obtain this by going to Help on the GroupWise main menu; select About Formativ…; when the dialog appears go to the Configuration tab and click Copy to clipboard. Then paste the text in the body of your email.
  • Your Outlook Contacts folder. Advansys treats all data provided by clients as strictly confidential. If you are using a .PST file, attach a zipped (compressed) copy of this file, if no bigger than around 1Mb; otherwise, we have an FTP address you can upload to. If not using a .PST file, the easiest way to do this is to export the Contacts folder to a CSV file, and include the file as an attachment to your email. In Outlook, go to File -> Import & Export -> Export To a File -> Comma Separated Values (Windows) -> Select the contacts folder…

We look forward to resolving this problem very soon.

Advansys Support

[This message was edited by Support 3 on February 24, 2004 at 10:42 PM.]