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June 29, 2006 at 5:08 pm #6089
Support 1
Participant

    Andre,

    Thank you for the detailed description.

    I think you will find that these problems disappear when you follow our installation guidelines for Citrix. This information will be sent by direct email (we have received your mail, thank you).

    One question though, on your third point:

    quote:

    I got never a running MSP 2.01. Sometimes the License is expired, sometime the ‘incomplete installation error’ is appearing

    Could you confirm that this happens after a local (ie. non-Citrix) installation of Formativ and Message Saver? If so, please send the Formativ configuration from the affected machine. You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your reply email (or save it to a plain-text file and include it as an attachment).

    Regards,
    Advansys Support