Thank you for you query.
I am not sure of what is causing this problem. It would be helpful if you could send one or more screen shots of the ‘many windows’ you describe.
If you send an email to email@example.com, we can send you a utility applet that might help resolve the problem. In the meantime, please include in your email the Formativ configuration for the user.
You can obtain the configuration as follows. On the GroupWise Help menu, select Advansys Formativ… When the dialog appears, go to the Configuration tab and click the button Copy to clipboard, then paste the text into your email reply.
We look forward to hearing from you.