/ Forums / Advansys Formativ / Commercial Formativ Solutions by Advansys / Help! personalizedalized Emailer 2.0 problem (1 on 2 email addresses from book skipped) / Reply To: Help! personalizedalized Emailer 2.0 problem (1 on 2 email addresses from book skipped)
Are you using System or Personal Address Book? Can you re-produce the behaviour by creating a new Personal Address Book and few test entries? You can select “Send Later” option to create messages in your Work-In-Progress folder which you can delete manually. Please make sure to choose “Create All” drop-down list item to create all messages.
If the problem persists, we need to gather debug information about the processes. In order to gather diagnostic information, you will require a debug event viewer. If you do not already have one, I suggest you download and install DebugView from http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx, and follow the steps set out below:
- Start DebugView and turn off capturing for Kernel events (if available).
- Go to GroupWise and press SHIFT key as you start Personalized Emailer; this will make it generate debug information.
- Save the debug information captured in DebugView to a text file, and send it to firstname.lastname@example.org.
Please also send us Formativ Configuration and any additional information (i.e. screenshots, etc). You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your reply email (or save it to a plain-text file and include it as an attachment).