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Please make sure the stationery not created using MS Word. We strongly recommend against using Microsoft Word as your HTML editor. When a Word document is saved as HTML, Word includes HTML codes which make the HTML file incompatible with a GroupWise HTML message.
If the problem persists, please email the Formativ configuration and the stationery to support@advansyscorp.com. You can obtain the configuration by selecting Help – About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard.
Regards,
Advansys Support