Just to make it clear from you post above:
– Personalized email sent correctly to BlackBerry. Can you confirm in Sent Items, field name replaced by data?
– Reply from the BlackBerry, shows the field name instead of the data.
It could be BlackBerry issue. Unfortunately, we do not have the BlackBerry to test in-house. Could you please “Forward As Attachment” the original personalized message which was sent to BlackBerry and the reply message from the BlackBerry to Support (firstname.lastname@example.org).
Please send us your Formativ Configuration, you can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your reply email (or save it to a plain-text file and include it as an attachment).
Could you also let us know solution version number (see Help – About).
[This message was edited by Support 3 on December 17, 2008 at 03:08 PM.]