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December 17, 2009 at 4:41 pm #8154
Support 3
Participant

    Unfortunately we are unable to reproduce in GroupWise client 8.0.1 (OS XP). In theory, it should also work in Citrix server.

    Please make sure the template not created using MS Word. We strongly recommend against using Microsoft Word as your HTML editor. When a Word document is saved as HTML, Word includes HTML codes which make the HTML file incompatible with a GroupWise HTML message.

    Regards,
    Advansys Support